QUALIFICATION DESCRIPTION
Delivered from our Windsor campus in Sydney, the Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.
Once you complete the community service courses, you will be qualified to work as a community services worker, family support worker, client services manager, community development officer, case manager, service manager, and/or program coordinator.
Skills and experience include
- Developing and implement service programs
- Developing workplace communication strategies
- Analysing impacts of sociological factors on clients in community work and services
- Managing and promoting diversity
- Managing legal and ethical compliance
- Facilitating workplace debriefing and support processes
- Reflecting on and improving own professional practice
- Managing work health and safety
- Developing and maintaining networks and collaborative partnerships
- Researching and applying evidence to practice
- Promoting and representing the service
- Assessing and promoting social, emotional and physical wellbeing
- Planning health promotion and community intervention
- Facilitating the empowerment of older people
- Recognising healthy body systems
- Following safe work practices for direct client care
To achieve this qualification, you must have completed a mandatory 260 hours of work placement.
More information can be found at https://training.gov.au/training/details/chc52015
For students looking to study in regional NSW, please note that all our community support courses are delivered from our Windsor campus in Sydney.
You can find out more about our community support and aged care courses, as well as the short courses offered from our Sydney campus, by calling us on (02) 89 646 457 or contacting us online.
CAREER PATHWAYS FROM THE QUALIFICATION
Possible career paths include
Once you complete this course, you will be qualified to work as a community services worker, family support worker, client services manager, community development officer, case manager, service manager, and/or program coordinator.
ANZSCO Identifier Code: 411700 – Welfare support workers
ENTRY REQUIREMENTS
This course is available to international students who are able to provide the requirements stated on the enrolment form:
Minimum requirements:
- Are over the age of 18
- a valid IELTS score of 5.5 with no score below 5.0 in any band, or equivalent(refer to www.homeaffairs.gov.au/trav/stud/more/student-visa-english-language-requirements)
- Have completed Year 12 or an equivalent secondary schooling level of a Higher School Certificate or can demonstrate suitable work or life experience
- A valid passport
- have successfully completed their Year 12 or equivalent in the English Language
- Certified copies of Academic Transcripts and Certificates
- Physically fit to complete mandatory work placement hours
Additional Work Placement requirements:
Please refer to the International Student Handbook on newerainstitute.edu.au
for information on your rights and responsibilities and services provided by New Era Institute.
PACKAGING RULES
Total number of units = 16
- 8 core units
- 8 elective units
Code | Title | Core or Elective |
CHCCCS007 | Develop and implement service programs | Core |
CHCCOM003 | Develop workplace communication strategies | Core |
CHCDEV002 | Analyse impacts of sociological factors on clients in community work and services | Core |
CHCDIV003 | Manage and promote diversity | Core |
CHCLEG003 | Manage legal and ethical compliance | Core |
CHCMGT005 | Facilitate workplace debriefing and support processes | Core |
CHCPRP003 | Reflect on and improve own professional practice | Core |
HLTWHS004 | Manage work health and safety | Core |
CHCPRP001 | Develop and maintain networks and collaborative partnerships | Elective |
CHCPOL003 | Research and apply evidence to practice | Elective |
CHCPRP004 | Promote and represent the service | Elective |
CHCMHS011 | Assess and promote social, emotional and physical wellbeing | Elective |
CHCEDU002 | Plan health promotion and community intervention | Elective |
CHCAGE001 | Facilitate the empowerment of older people | Elective |
HLTAAP001 | Recognise healthy body systems | Elective |
HLTWHS002 | Follow safe work practices for direct client care | Elective |
PREREQUISITES
There are no prerequisites for this qualification.
COURSE DURATION
104 weeks comprising of 80 scheduled tuition weeks (including 13 weeks of work placement) and 24 weeks of holidays.
If this course is packaged with Certificate IV in Ageing Support, the total course duration will be shortened to 52 weeks.
DELIVERY METHOD
20 hours per week of blended (classroom + online), 260 hours of Work Placement hours and each week of the course has approximately 5 hours of self-study time.
This course is delivered in our classrooms and simulated room at Suite 13 & 14, 100 George Street Windsor NSW 2756. Our facilities include classrooms with data projectors and whiteboards, a simulated aged care/community service facility, private study space and Wi-fi capability. All practical placement is conducted in approved placement facilities.
PLACEMENT ARRANGEMENTS
students will be required to complete 260 hours of work placement (equals to 13 weeks starting from term 4).
Placements will be in a community services facility. New Era Institute (NEI) has agreements with workplaces to provide suitable placements for students. Students are encouraged to look for their workplace facility to complete their practicals.
Students who need help may contact student support.
Classroom Training
The course will be delivered in the classroom for theory-based learning giving students the opportunity to share ideas, discuss and explore core concepts, and practice skills before applying them in their work placement.
Training will be delivered 2 days per week (15 hours in class) and 5 hours online.
Students will have access to New Era Institute facilities when they are not attending placement to conduct self-study or research and or complete assessment tasks. During training sessions students will also have access to the simulation room to learn and practice skills such as performing activities of daily living tasks for their clients, using the equipment before the placement begins.
Work Placement
Students will complete 260 hours of work placement in total.
Work placement is designed to:
- Gain invaluable experience in a real work environment
- Complete and receive feedback on practical work
- Develop an understanding of workplace expectations and practices
- Observe experienced staff completing tasks
- Develop an understanding of workplace policies and procedures
- Form networks that may assist with future job opportunities
Assessment Arrangements
Assessment will be conducted individually. Access to the e-Learning portal (Moodle) will be given to students to assist them in their learning journey. You will be provided with a Student Assessment Booklet for each unit of competency which includes:
- A full description of all assessment tasks for the unit of competency
- Assessment instructions for each unit of competency
- Assessment resources for each unit of competency
- Details about when the assessment will occur
- Details about assessment submission
There are a variety of assessment methods used for this qualification including:
- Written questions and tests
- Practical demonstrations
- Roleplay/simulation
- Case studies
- Logbook and Third-Party Reports
Students are required to have their own reliable electronic devices (e.g. iPad, laptop, notebook, or desktop computer) with MS office package installed (e.g. Word, Excel, and PowerPoint) and broadband internet connection to study and complete this course. Students who need help and more information may contact student support.
The computer lab is accessible during business hours to all students with free Wi-Fi at New Era Institute campus. Printing and scanning facilities are also available using NEI student cards.
COURSE CREDIT
New Era Institute can grant you credit towards your course for units of competency that you have already completed with another RTO or authorised issuing organisation. There is no charge to apply for Credit. To apply, fill in the Credit Application Form and submit it as part of your enrolment.
*Please refer to your Student Handbook for more information on Course Credit.
RECOGNITION OF PRIOR LEARNING (RPL)
Recognition of Prior Learning [RPL] is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.
*Please refer to your student Handbook or more information on RPL.
EDUCATION PATHWAY
Students who complete this course may wish to continue their education into courses such as CHC62015 Advanced Diploma of Community Sector Management or higher education qualification in community services.
Exit point
Students who did not complete this course may receive an academic record (statement of attainment SOA).
FEES AND CHARGES
International students
For more information about the tuition fees and other charges, please click on Fees and Charges.
PAYMENT METHOD
-
- Online - Click here to PAY NOW by credit card (A processing fee of 1.75% applies)
- By Electronic Fund Transfer (Preferred) or direct bank deposit to the nominated bank account stated on the student’s Letter of offer.
HOW TO APPLY
If you would like to enrol, please complete the enrolment form (available on our website or email your request). You may contact our office on +61 2 89 646 457 or via email admissions@newerainstitute.edu.au
Enrolment
This course is available to international students who are able to provide the requirements stated on the enrolment form:
Minimum requirements:
- Are over the age of 18
- a valid IELTS score of 5.5 with no score below 5.0 in any band, or equivalent(refer to www.homeaffairs.gov.au/trav/stud/more/student-visa-english-language-requirements)
- Have completed Year 12 or an equivalent secondary schooling level of a Higher School Certificate or can demonstrate suitable work or life experience
- A valid passport
- have successfully completed their Year 12 or equivalent in the English Language
- Certified copies of Academic Transcripts and Certificates
- Physically fit to complete mandatory work placement hours
Additional Work Placement requirements:
Please refer to the International Student Handbook on newerainstitute.edu.au
for information on your rights and responsibilities and services provided by New Era Institute.
DOWNLOAD THE COURSE BROCHURE
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