Diploma of Community Services


Course Duration

Course Duration

104 Weeks

building icon

Campus Location

Windsor (Regional NSW)

Nationally Recognised Training

Nationally Recognised

Study Mode - Classroom

Study Mode

Classroom (Face to Face) and Work Placement


This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The CHC52021 Diploma of Community Services is only delivered at Windsor Campus in a blended learning mode (20 hours in the classroom and 400 hours of work placement). 


New Era Institute has the following entry requirements

International students must:

  1. Be at least 18 years of age and have completed the equivalent of Year 12.

  2. Provide all documents needed as per the enrolment process

  3. Physically fit to complete mandatory work placement hours

  4. Have an IELTS* score of 6.0 (test results must be no more than 2 years old).  English language competence can also be demonstrated through documented evidence of any of the following:

      1. Educated for 5 years in an English-speaking country; or

      2. Successful completion of an English Placement Test


Twelve (12) core units and eight (8) elective units are required for the award of the CHC52021 Diploma of Community Services and a total of 400 hours of work placement divided into two blocks of 200 hours each.

Unit CodeUnit TitleCore/Elective
CHCCCS004Assess co-existing needsCore
CHCCCS007Develop and implement service programsCore
CHCCCS019Recognise and respond to crisis situationsCore
CHCCSM013Facilitate and review case managementCore
CHCDEV005Analyse impacts of sociological factors on people in community work and servicesCore
CHCDFV001Recognise and respond appropriately to domestic and family violenceCore
CHCDIV001Work with diverse peopleCore
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyCore
CHCLEG003Manage legal and ethical complianceCore
CHCMGT005Facilitate workplace debriefing and support processesCore
CHCPRP003Reflect on and improve own professional practiceCore
HLTWHS003Maintain work health and safetyCore
CHCCSL001Establish and confirm the counselling relationshipElective
BSBPEF401Manage personal health and wellbeingElective
CHCADV002Provide advocacy and representation servicesElective
CHCDEV004 Confirm developmental statusElective
CHCCCS009Facilitate responsible behaviourElective
CHCDIV003Manage and promote diversityElective
CHCFAM003Support people to improve relationshipsElective
CHCMHS001Work with people with mental health issuesElective


The CHC52021 Diploma of Community Services is delivered at our Windsor Campus Only:

Windsor (Regional NSW) Campus:
Suite 13 & 14, 100 George Street Windsor NSW 2756   


This qualification will be delivered over 104 weeks, including 80 weeks of training and assessment spread over 8 terms and 24 weeks of holidays.

Class sessions: 20 hours per week

Please note, to complete your course, you will need to have access to a computer and internet. New Era Institute encourages students to bring their own devices to the campus (where there is free wireless internet connection).


Students will be required to complete 400 hours of field work placement in 2 blocks of 200 hours per placement. Students will be required to complete up to 8 theory-based units before commencing Field work placement 1 and again another term(s) of study before commencing Field Work Placement 2.

The Fieldwork placement provides students with the opportunity to gain real work experience in their chosen industry, to gain access to a potential future employer, and for the host employer to support students who could be their future employees.

The work placement is arranged by New Era Institute for all students enrolled in this course.  

Students must undergo police check prior to placement which will be at the student’s own cost. Immunisations may also be required – this will be advised by the student’s workplace.

Additional Work Placement requirements:

Assessment Arrangements

Assessment will occur through a variety of methods, including projects incorporating role-plays, case studies, observations, and short answer questions.

Assessment conditions will ensure a simulated workplace environment for classroom-based assessment.


Students can apply for credit transfer where there is an exact match of the units of competency within the course achieved through an accredited VET qualification in an approved registered training organisation (RTO).

If credit transfer is approved, the student’s Confirmation of Enrolment (COE) will be adjusted to reflect any reduction in the period of study the student is enrolled in. The study load will remain the scheduled 20 hours per week as per the student visa requirements.

*Please refer to the International Student Handbook for more information on Credit Transfer. You may contact the admission department to find out how to apply via contact us


Exit Point

Students who did not complete this course may receive an academic record (Statement of attainment SOA). 

Education and Career Pathways:

Potential employment options are in a range of community services management roles.

Students who complete this course may wish to continue their education into CHC62015 Advanced Diploma of Community Sector Management or higher education qualification in community services.



The enrolment form  can be downloaded from our website or requested by emailing the admission team.

The enrolment form should be completed in full and submitted by email to the Admissions Department.

The enrolment form must be accompanied by:

    • A copy of passport and
    • Student Visa (Onshore Students Only)
    • Certified copies of English proficiency (must be obtained within the last 2 years, if required)
    • Certified copies of Academic Transcripts and Certificates
    • Complete Student Enrolment Form
    • Read International Student Handbook on the website
    • Send Enrolment Form to New Era Institute
    • NEI representative/Agent will contact you to collect documents for GTE assessment


Meet the requirements for the Student Visa (Sub-class 500)
More information about studying in Australia, student visa requirements and application can be found at

Successful Student Visa

If your student visa application is approved, you should contact New Era Institute and provide evidence of approval. New Era Institute will contact you to confirm your timetable, start date and all other arrangements for your study with New Era Institute.

Unsuccessful Student Visa

If your student visa application is NOT approved, you must contact New Era Institute and advise us and apply in writing for a refund of all fees paid in accordance with our Fees and Refund Policy.

Please refer to the International Student Handbook on our website.

Please refer to the International Student Handbook on our website.


International students

For more information about the tuition fees and other charges, please click on Fees and Charges.


Download Brochure