Have you ever thought how the final ITIL Framework deliverable will look like as a mind-map? I created bellow mind-map to simplify ITIL framework Processes, Documentation, Added Value and a selective KPIs. I experienced in many different organizations the early discovery steps of understanding current […]

Some students are auditory learners, others are visual, and some are hands-on. It is also common for students to learn best with a combination of methods. By understanding a student’s preferred learning style, studying is more effective and more information is retained and easily recalled. […]